Stay Well This Winter Advice Survey
Arun District Council produces a West Sussex version of the Government's 'Stay Well This Winter' guide on behalf of partner organisations within the county.
We are currently preparing the 2017-2018 guide and would like your feedback and suggestions. You may find it helpful to refer to the current guide when answering our questions, a link to which can be found
here
. You can use the 'back' and 'next' buttons in this survey to review your responses.
The survey should take approximately 10 minutes to complete. Thank you in advance for your time. Could you please respond by Monday 24th July?
And, as I mentioned in my email, please do forward this survey on to colleagues who either use this guide or give it to service users.
Catherine Geoghegan
West Sussex Fuel Poverty Co-ordinator
1. The content of the guide (are we providing the right information?)
The 2016-2017 guide was split into four main sections. The following questions ask you for you views on the length of each sub-section, the overall length of the guide, and relevance of the information provided.
Q1
Please provide your views on the length of each section of the current guide:
"Too long"
"About right"
"Too short"
"Not sure"
Be prepared for the cold weather (pages 5-15)
(covering: staying healthy this winter; living a healthy lifestyle; heating your home effectively and safely; Free Home Fire Safety Check)
Be prepared for the cold weather (pages 5-15)
(covering: staying healthy this winter; living a healthy lifestyle; heating your home effectively and safely; Free Home Fire Safety Check)
"Too long"
Be prepared for the cold weather (pages 5-15)
(covering: staying healthy this winter; living a healthy lifestyle; heating your home effectively and safely; Free Home Fire Safety Check)
"About right"
Be prepared for the cold weather (pages 5-15)
(covering: staying healthy this winter; living a healthy lifestyle; heating your home effectively and safely; Free Home Fire Safety Check)
"Too short"
Be prepared for the cold weather (pages 5-15)
(covering: staying healthy this winter; living a healthy lifestyle; heating your home effectively and safely; Free Home Fire Safety Check)
"Not sure"
Financial help to heat your home (pages 16-21)
(covering: Winter Fuel Payment; Cold Weather Payment; Warm Home Discount scheme; Energy Company Obligation (ECO))
Financial help to heat your home (pages 16-21)
(covering: Winter Fuel Payment; Cold Weather Payment; Warm Home Discount scheme; Energy Company Obligation (ECO))
"Too long"
Financial help to heat your home (pages 16-21)
(covering: Winter Fuel Payment; Cold Weather Payment; Warm Home Discount scheme; Energy Company Obligation (ECO))
"About right"
Financial help to heat your home (pages 16-21)
(covering: Winter Fuel Payment; Cold Weather Payment; Warm Home Discount scheme; Energy Company Obligation (ECO))
"Too short"
Financial help to heat your home (pages 16-21)
(covering: Winter Fuel Payment; Cold Weather Payment; Warm Home Discount scheme; Energy Company Obligation (ECO))
"Not sure"
Paying for the energy you use (pages 22-28)
(covering: change your energy tariff; compare and switch energy suppliers; what to do about fuel debt; energy trust funds; other sources of financial support; Priority Services Register)
Paying for the energy you use (pages 22-28)
(covering: change your energy tariff; compare and switch energy suppliers; what to do about fuel debt; energy trust funds; other sources of financial support; Priority Services Register)
"Too long"
Paying for the energy you use (pages 22-28)
(covering: change your energy tariff; compare and switch energy suppliers; what to do about fuel debt; energy trust funds; other sources of financial support; Priority Services Register)
"About right"
Paying for the energy you use (pages 22-28)
(covering: change your energy tariff; compare and switch energy suppliers; what to do about fuel debt; energy trust funds; other sources of financial support; Priority Services Register)
"Too short"
Paying for the energy you use (pages 22-28)
(covering: change your energy tariff; compare and switch energy suppliers; what to do about fuel debt; energy trust funds; other sources of financial support; Priority Services Register)
"Not sure"
Local help and advice (pages 29-35)
(covering local organisations providing advice and support)
Local help and advice (pages 29-35)
(covering local organisations providing advice and support)
"Too long"
Local help and advice (pages 29-35)
(covering local organisations providing advice and support)
"About right"
Local help and advice (pages 29-35)
(covering local organisations providing advice and support)
"Too short"
Local help and advice (pages 29-35)
(covering local organisations providing advice and support)
"Not sure"
Contact details for advice organisations (pages 36-39)
Contact details for advice organisations (pages 36-39) "Too long"
Contact details for advice organisations (pages 36-39) "About right"
Contact details for advice organisations (pages 36-39) "Too short"
Contact details for advice organisations (pages 36-39) "Not sure"
Overall length of guide (40 pages)
Overall length of guide (40 pages) "Too long"
Overall length of guide (40 pages) "About right"
Overall length of guide (40 pages) "Too short"
Overall length of guide (40 pages) "Not sure"
Q2
Please provide any comments you have on the length of the sections, sub-sections, and/or the overall length of the guide:
Thinking about your answers to Question 1 on the content of each section of the booklet:
Q3
Which are the most useful sections/sub-sections?
Q4
Which are the least useful sections/sub-sections?
Q5
Do you feel that there is anything missing from the guide?
Q6
Is there anything that could be removed from the guide?
2. The format of the guide (are we providing the information in the right way?)
Q7
The printed guide is currently available throughout the county at locations such as council offices, libraries and Citizens' Advice. Are there any other locations where it should be made available?
Q8
An electronic version is currently available on www.westsussexenergy.co.uk. Are there any other websites where it should be made available?
Q9
The guide is currently produced as a 40 page booklet. If you would prefer a different format for your service users, please write in details below:
Q10
Please feel free to provide any further comments about the guide in the space below:
3. About you
Q11
We would like to know which organisation you represent. This will help us to gauge if we need to provide different information for different audiences. If you are willing to provide your name and contact details we will be able to keep you informed of any proposed changes and give you the opportunity to comment on these proposals.
Your organisation
Your name [optional]
Your job role [optional]
Your email [optional]
Your telephone [optional]
Thank you very much for providing your views. Please click the submit button to return your response.
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